Privacy policy
1. Introduction
This Privacy Policy aims to inform users of the websites https://sunver.fr, https://sunver.app, and https://app.sunver.app (collectively, the “Site”) about how Sunver SAS collects, uses, protects, and shares their personal data.
Sunver SAS is committed to respecting the privacy of personal data in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and French Law No. 78-17 of January 6, 1978, as amended.
2. Data Controller
The data controller is:
Sunver SASA simplified joint-stock company with a capital of €10,000
RCS Nanterre 953 659 588
Registered office: 7 rue Eugène Atget, 92100 Issy-les-Moulineaux, France
Email: contact@sunver.fr / contact@sunver.app
3. Data Collected
Sunver may collect the following personal data:
- Identification data: full name, business email address, business phone number, role, affiliated organization.
- Connection data: IP addresses, login logs, browsing data.
- Billing data: payment and invoicing information processed via Stripe.
- Usage data: user preferences, service interaction, usage history.
No sensitive personal data (as defined under the GDPR) is collected.
4. Purposes and Legal Bases of Processing
Personal data is processed for the following purposes:
- Account management: creation, administration, and maintenance of user accounts.
- Service delivery: access to and use of Sunver’s platform functionalities.
- Billing and payments: handling financial transactions via Stripe.
- Customer support: technical assistance and response to user inquiries.
- Service improvement: analysis of user behavior to optimize the platform.
- Marketing and outreach: sending of tailored offers and commercial communications.
- Legal compliance: fulfillment of regulatory obligations.
Legal bases for processing include:
- Performance of a contract: for account management and service delivery.
- Legal obligation: for billing and financial data retention.
- Legitimate interest: for service improvement and B2B marketing.
- Consent: for newsletters and non-essential cookies.
5. Data Recipients
Personal data is processed by Sunver’s internal teams and may be shared with authorized subprocessors:
- OVH SAS – data hosting
- Stripe – payment processing
- PipeDrive – CRM (Customer Relationship Management)
- Microsoft Outlook – email communications
- OpenAI / Mistral – AI service provision
All subprocessors are contractually obligated to maintain data security and confidentiality.
6. International Data Transfers
Some subprocessors may be located outside the European Union. In such cases, Sunver ensures appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure an adequate level of data protection.
7. Data Retention
Personal data is retained for the time necessary to fulfill the purposes for which it was collected, in compliance with legal obligations:
- User account data: 2 years after the last interaction
- Billing data: 10 years, in accordance with accounting regulations
- Marketing data: 3 years after last contact
8. Data Subject Rights
In accordance with the GDPR, users have the following rights:
- Right of access – to know if their personal data is being processed and to access it
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – to request deletion of personal data in certain cases
- Right to restriction of processing – to limit processing in certain situations
- Right to object – to oppose processing based on legitimate interest
- Right to data portability – to receive data in a structured, commonly used format
To exercise these rights, users may contact Sunver at: contact@sunver.fr or contact@sunver.app.
In case of dispute, users have the right to file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).
9. Cookies and Trackers
The Site uses cookies and similar tracking technologies to improve user experience, analyze traffic, and deliver personalized content. Types of cookies used include:
- Strictly necessary cookies: required for the operation of the Site
- Performance cookies: collect anonymous usage data
- Functionality cookies: remember user preferences
- Targeting/advertising cookies: deliver relevant ads to users
In accordance with applicable regulations, users are informed of the use of cookies and may accept or reject them via the consent banner displayed upon first visit. Users may also configure their browsers to refuse cookies.
10. Data Security
Sunver implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data, including:
- Access control mechanisms
- Encryption of sensitive data
- Regular backups
- System monitoring and protection
11. Changes to This Privacy Policy
Sunver reserves the right to update this Privacy Policy at any time. Updates will become effective upon their publication on the Site. Users are encouraged to check this page regularly for any changes.
This Privacy Policy aims to inform users of the websites https://sunver.fr, https://sunver.app, and https://app.sunver.app (collectively, the “Site”) about how Sunver SAS collects, uses, protects, and shares their personal data.
Sunver SAS is committed to respecting the privacy of personal data in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and French Law No. 78-17 of January 6, 1978, as amended.
2. Data Controller
The data controller is:
Sunver SASA simplified joint-stock company with a capital of €10,000
RCS Nanterre 953 659 588
Registered office: 7 rue Eugène Atget, 92100 Issy-les-Moulineaux, France
Email: contact@sunver.fr / contact@sunver.app
3. Data Collected
Sunver may collect the following personal data:
- Identification data: full name, business email address, business phone number, role, affiliated organization.
- Connection data: IP addresses, login logs, browsing data.
- Billing data: payment and invoicing information processed via Stripe.
- Usage data: user preferences, service interaction, usage history.
No sensitive personal data (as defined under the GDPR) is collected.
4. Purposes and Legal Bases of Processing
Personal data is processed for the following purposes:
- Account management: creation, administration, and maintenance of user accounts.
- Service delivery: access to and use of Sunver’s platform functionalities.
- Billing and payments: handling financial transactions via Stripe.
- Customer support: technical assistance and response to user inquiries.
- Service improvement: analysis of user behavior to optimize the platform.
- Marketing and outreach: sending of tailored offers and commercial communications.
- Legal compliance: fulfillment of regulatory obligations.
Legal bases for processing include:
- Performance of a contract: for account management and service delivery.
- Legal obligation: for billing and financial data retention.
- Legitimate interest: for service improvement and B2B marketing.
- Consent: for newsletters and non-essential cookies.
5. Data Recipients
Personal data is processed by Sunver’s internal teams and may be shared with authorized subprocessors:
- OVH SAS – data hosting
- Stripe – payment processing
- PipeDrive – CRM (Customer Relationship Management)
- Microsoft Outlook – email communications
- OpenAI / Mistral – AI service provision
All subprocessors are contractually obligated to maintain data security and confidentiality.
6. International Data Transfers
Some subprocessors may be located outside the European Union. In such cases, Sunver ensures appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure an adequate level of data protection.
7. Data Retention
Personal data is retained for the time necessary to fulfill the purposes for which it was collected, in compliance with legal obligations:
- User account data: 2 years after the last interaction
- Billing data: 10 years, in accordance with accounting regulations
- Marketing data: 3 years after last contact
8. Data Subject Rights
In accordance with the GDPR, users have the following rights:
- Right of access – to know if their personal data is being processed and to access it
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – to request deletion of personal data in certain cases
- Right to restriction of processing – to limit processing in certain situations
- Right to object – to oppose processing based on legitimate interest
- Right to data portability – to receive data in a structured, commonly used format
To exercise these rights, users may contact Sunver at: contact@sunver.fr or contact@sunver.app.
In case of dispute, users have the right to file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).
9. Cookies and Trackers
The Site uses cookies and similar tracking technologies to improve user experience, analyze traffic, and deliver personalized content. Types of cookies used include:
- Strictly necessary cookies: required for the operation of the Site
- Performance cookies: collect anonymous usage data
- Functionality cookies: remember user preferences
- Targeting/advertising cookies: deliver relevant ads to users
In accordance with applicable regulations, users are informed of the use of cookies and may accept or reject them via the consent banner displayed upon first visit. Users may also configure their browsers to refuse cookies.
10. Data Security
Sunver implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data, including:
- Access control mechanisms
- Encryption of sensitive data
- Regular backups
- System monitoring and protection
11. Changes to This Privacy Policy
Sunver reserves the right to update this Privacy Policy at any time. Updates will become effective upon their publication on the Site. Users are encouraged to check this page regularly for any changes.